Terms of Service

Depra AI (“Depra”) tracks how AI answer engines — currently ChatGPT, Google Gemini, Google AI Overviews and Perplexity — respond to prompts you choose, records whether your brand and competitors are mentioned, and reports metrics and suggested actions derived from those answers.

We provide the service on a subscription basis through depra.ai. The features available to you depend on your plan, as described on our pricing page.

You must provide accurate information and keep your credentials secure. You are responsible for activity under your account. Tell us promptly at team@depra.ai if you suspect unauthorised access. You must be at least 18 and able to enter a contract.

Paid plans are billed monthly in Indian Rupees. Listed prices exclude GST; 18% GST is added at checkout and shown on your invoice. If you supply a GSTIN we record it on the invoice so you can claim input tax credit — it is your responsibility to enter it correctly before payment.

Payments are processed by Razorpay. We never receive or store your card, UPI or bank details. Your subscription runs for the period you paid for; we do not currently auto-debit, so access continues until the period ends and you renew.

We may change prices. Existing subscribers keep their price for any period already paid, and we will give at least 30 days’ notice by email before a change affects a renewal.

Each plan includes limits on prompts, projects, competitors, tracked countries and monthly tracking runs. Capturing AI answers costs us money on every run, so these limits are enforced. If you exhaust a monthly run allowance, tracking slows for the remainder of the month rather than stopping; your data remains accessible.

You may not resell, sublicense or share access outside your organisation except where your plan expressly allows client reporting (Growth and Agency plans include white-label reporting for your clients).

You agree not to:

• use Depra to break any law, or to infringe anyone’s rights;
• attempt to access other customers’ data, or probe, scan or overload our systems;
• reverse engineer the service, or scrape it to build a competing product;
• submit prompts designed to generate unlawful, defamatory or harassing content;
• share credentials with people outside your organisation.

We may suspend an account that materially breaches these terms, with notice where practical.

Depra reports what third-party AI engines said at the time we asked. Those engines are probabilistic and change without notice: the same prompt can produce different answers on different days, and our metrics are samples, not a census.

Brand mentions and sentiment are identified using automated matching and a language model, which can miss a mention or misjudge tone. We show the underlying answer text and citations precisely so you can check our working. Depra is a measurement and decision-support tool — it is not a guarantee of any outcome, and we do not promise that acting on our recommendations will change how any AI engine describes you.

We are not affiliated with, endorsed by, or acting on behalf of OpenAI, Google, Perplexity or any other engine we track. Their names are used only to identify the source of an answer.

You keep ownership of everything you put into Depra — your prompts, brand and competitor lists, and branding assets. You grant us the licence needed to operate the service: storing that content, sending prompts to AI engines, and processing the results for you.

We own the service itself, including the software, our metric definitions and our aggregated, de-identified statistics about how AI engines behave. Our handling of personal data is set out in the Privacy Policy.

You can export your answer data as CSV at any time while your account is active. The export currently returns up to 1,000 of the most recent answers in the selected date range; if you need a complete historical extract, email us and we will produce one.

We aim for continuous availability but do not currently offer a contractual uptime SLA on self-serve plans. Tracking runs depend on third-party engines and data providers; if one is unavailable, affected runs may be delayed, retried or recorded as failed. We may perform maintenance that briefly interrupts service.

You may cancel at any time from your billing page. Cancellation stops future renewals and you keep access until the end of the period you have already paid for, after which the workspace moves to the Free plan. Refunds are governed by our Refund & Cancellation Policy.

We may terminate an account for material breach of these terms, or for non-payment. If we terminate without cause, we will refund the unused portion of any prepaid period.

To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for lost profits, revenue or goodwill. Our total aggregate liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud.

We may update these terms. We will change the date above and, for material changes, notify account holders by email at least 30 days in advance. Continuing to use Depra after that means you accept the updated terms.

These terms are governed by the laws of India. The courts at our registered place of business have exclusive jurisdiction over any dispute. Before litigating, both parties agree to attempt resolution in good faith by contacting team@depra.ai.

Depra AI · team@depra.ai · India