Refund & Cancellation Policy

You can cancel any paid plan yourself from the billing page in your account — no email, no retention call.

Nothing auto-renews today. We do not hold a mandate to debit you automatically: each month is a payment you choose to make. Cancelling simply tells us you are not continuing, and stops the renewal reminders.

You keep full access until the end of the period you have already paid for. We do not cut you off the moment you cancel. When the period ends, your workspace moves to the Free plan and your historical data is kept, so you can come back without losing your trend history.

First subscription — 7 days. If you are on your first paid month with Depra and it is not doing what you expected, email team@depra.ai within 7 days of that first payment and we will refund it in full. You do not have to justify the request.

After that, subscriptions are not refunded mid-period. Because tracking runs cost us money on every AI engine call the day they happen, we cannot recover the cost of a month already in progress. Cancel instead — you keep access to the end of the period.

If we break something. If a fault on our side materially prevented you from using the service for a sustained period, tell us and we will put it right — normally by extending your subscription, or by refunding a fair portion of the affected period if you prefer.

If we terminate your account without cause, we refund the unused portion of any prepaid period.

Add-ons (extra countries, prompt packs, credit top-ups) are arranged with us directly for now rather than bought self-serve. Unused add-on capacity can be refunded within 7 days of purchase; once the underlying engine calls have been made we cannot recover that cost, so used capacity is non-refundable.

Email team@depra.ai from the address on your account with your invoice number or the payment date. We aim to respond within 2 business days and to approve or explain within 5.

Approved refunds are issued to the original payment method through Razorpay. Razorpay typically settles refunds within 5–7 business days, though your bank may take longer. We cannot refund to a different account or method — that is a payment-network rule, not our preference.

Refunds include the GST you were charged. Where an invoice has already been filed, we will issue a credit note against it on request so your input tax credit position stays correct — ask for it when you request the refund and we will send it by email.

If a payment fails, no plan is activated and no money should leave your account — banks sometimes place a temporary hold that is released automatically, usually within 5–7 business days.

If you were charged but your plan did not activate, or you were charged twice, email us with the Razorpay payment ID. We treat this as a priority and refund duplicates in full.

Payments appear on your statement as Depra AI, processed by Razorpay. If you see a charge you do not recognise, that is what it will be.

Please contact us before raising a chargeback with your bank. A chargeback freezes the disputed amount and takes weeks to resolve; we can almost always sort the same problem out in a couple of days.

Depra AI · team@depra.ai · India
See also our Terms of Service and Privacy Policy.