What's new in Depra.

Voice barge-in

Customers can now interrupt AI mid-sentence. AI stops, listens, and responds in real time. Available on Scale+ plans.

Workflow templates marketplace

Browse and install 40+ pre-built workflow templates directly from the procedure builder.

P95 voice latency

Reduced end-to-end voice latency from 310ms to 200ms by switching to Deepgram Nova-3.

Shopify webhook retries

Fixed an issue where failed Shopify webhooks weren't being retried with exponential backoff.

SSO via SAML 2.0

Okta, Azure AD, Google Workspace. Admin-only for Enterprise plans during beta, rolling out to Scale plans in April.

Full audit logs

Every config change, export, and admin action is now logged. Export as CSV/JSON.

Data residency lock

Admins can pin customer data to India-only regions with enforced policy.

Conversation search

Full-text search across 50M+ conversations in under 200ms.

Email AI (beta)

Gmail + Outlook integration. Triage, draft, send. Currently in closed beta — request access from your dashboard.

Model routing

Smart routing between Claude Sonnet 4.5 and GPT-4o — fast model for classification, deep model for drafts.

Transcript redaction

Credit card numbers and Aadhaar IDs now auto-redacted in stored transcripts.

Rebuilt dashboard

Faster load times, cleaner layout, and real-time metrics. Based on 6 months of user research.

Agent-level analytics

Per-agent resolution rate, response time, and escalation tracking.

Dashboard URL change

app.depra.ai/dashboard → app.depra.ai/home. Old URL redirects until May 1, 2026.

Pricing currency display

Enterprise quotes now show per-user currency correctly (INR for Indian entities, USD otherwise).

Expanded language support

Added Marathi, Gujarati, Punjabi, Kannada, Malayalam, Odia, Assamese, Urdu, and 12 more.

Live call monitoring

Managers can listen in on live AI calls and take over with a single click. SIP REFER under the hood.

Voice TTS prosody

Switched to ElevenLabs v3 Turbo. Noticeably more natural speech for Indian accents.