You can reach Depra AI by email at team@depra.ai or on WhatsApp at +91 82181 45922. One inbox covers product, billing, privacy and partnership questions.
Depra AI is self-serve software, so you do not need a call to get started. For how the product works, read the Depra AI help centre and the Depra AI documentation.
How do I contact Depra AI?
Email is the main channel. Write to team@depra.ai from the address on your Depra AI account, so the team can find your workspace without asking.
- Email: team@depra.ai for product, billing, privacy and partnership questions.
- WhatsApp: +91 82181 45922 for a quick question.
- LinkedIn: Depra AI on LinkedIn.
- Video: a product walkthrough is on the Depra AI YouTube channel.
What should I include in my message?
The table lists what the team needs for each kind of request. A reply time is shown only where a Depra AI policy page states one.
| Your question | What to include | Reply time our policies state |
|---|---|---|
| Product or account | The email on your account and the project name | No fixed time |
| Refund | Your invoice number or the payment date, sent from the address on your account | We aim to respond within 2 business days and to approve or explain within 5 |
| Privacy or data request | What you want: to know what personal data we hold about you, a correction or erasure, sent from the address on your account | A response within 30 days |
| Enterprise plan or trial | Your company, and how many brands and markets you want to track | No fixed time |
| DepraBot on your website | Your domain, plus the URL and the time of the request if you have them | No fixed time |
| A wrong fact on depra.ai | The page address and a source for the correct fact | No fixed time |
Who do I ask about billing, refunds and invoices?
Send billing questions to team@depra.ai from the address on your account, with your invoice number or the payment date. For a refund request, the team aims to respond within 2 business days and to approve or explain within 5.
Your first paid month has a 7-day refund window. If Depra AI is not doing what you expected, email team@depra.ai within 7 days of that first payment and it is refunded in full. The full rules are in the Depra AI refund policy, and plan prices are on Depra AI plans and pricing.
Enterprise is invoiced each month instead of charged to a card, and Enterprise trials are opened by the Depra AI team. Write to team@depra.ai to ask for one.
How do I make a privacy or data request?
Email team@depra.ai from the address on your account and say what you need. You can ask what personal data Depra AI holds about you and who it was shared with, ask for a correction, or ask for erasure. A person handles these requests, and you get a response within 30 days.
The rights you have and what Depra AI stores are set out in the Depra AI privacy policy.
What if DepraBot is visiting my website?
DepraBot is the web reader Depra AI uses. It obeys robots.txt, the file that tells bots what they may read. To keep it out, add a rule for the user agent DepraBot to your robots.txt. DepraBot reads that file again within six hours.
If you cannot change robots.txt, email team@depra.ai with your domain and the team will add it to the exclusion list. If you have a question about a request in your server logs, include the URL and the time. What DepraBot reads, and why, is on the DepraBot page.
How do agencies and startups work with Depra AI?
Agencies apply through the Depra AI agency partner programme. If you run AI visibility work for clients and want to see how the product fits, start with Depra AI for agencies. Early-stage companies can read Depra AI for startups.
How do I send a correction or a research question?
Depra AI comparison pages quote each vendor’s own pages, with the date they were checked. If a fact about your product is out of date, email team@depra.ai with the page address and a link to the correct source.
The same address takes requests to be added to, corrected in or removed from the agency directories on this site. For the published research, the data and code are open: the study repository on GitHub takes issues and pull requests. All studies are listed on Depra AI research.
Who is behind Depra AI?
Depra AI is a product of Wizthinkers Private Limited, a company incorporated in India on 25 November 2022 (CIN U74999UP2022PTC174011), with its registered office in Aligarh, Uttar Pradesh.
The founders, the story and what the product does are on About Depra AI. Short, checkable facts are on the Depra AI fact sheet.