Depra vs Wati
Depra vs Wati. The honest comparison.
Wati gives you a shared team inbox and a no-code chatbot builder for WhatsApp. Depra gives you an AI agent that closes - across WhatsApp, voice, and email - without a human in the loop.
The wedge
Why brands switch from Wati.
Wati's strength is the shared inbox: multiple human agents, ticket assignment, broadcast tools, a basic no-code chatbot. It's a solid customer-support stack for teams who plan to staff a WhatsApp helpdesk.
Depra is built on a different premise: that the conversation should close itself. Our AI agents reason through context - order status, product details, return windows, COD-vs-prepaid trade-offs - and resolve 87% of conversations end-to-end. The human inbox is the exception, not the destination.
If you're hiring agents to staff WhatsApp, Wati. If you'd rather not, Depra. The economics flip below ~3 conversations per agent per minute, which is where most growth-stage D2C brands land.
Side by side
Depra vs Wati - feature by feature.
Every row below is verifiable from public sources as of April 2026 - Wati's site, pricing page, Shopify App Store listing, and G2 profile. If something's changed, email team@depra.ai and we'll correct it the same day.
Pricing
What it costs.
Depra
Plans start at ₹4,999/mo on the Launch tier with published per-conversation pricing in INR. Volume pricing on request. No per-seat fees - agents are AI.
See full pricingWati
Wati publishes tiered pricing on their site (Growth / Pro / Business) with per-user fees plus WhatsApp BSP conversation costs passed through. Verify current INR pricing on their site below.
Verify on Wati's site ↗From the brands using Depra
Why they made the switch.
“We sell ittar online and queries about fragrance notes, longevity, and shipping used to overwhelm us. Depra handles it all on WhatsApp now.”
Bilal Khan
Founder, Majestic Aroma
“The AI picks up Hindi, English, Hinglish - seamlessly. Our customers in tier-2 cities love it.”
Sneha Reddy
Operations Lead, TechVista
Migration guide
Switching from Wati to Depra.
Most teams are live on Depra in under a week. Your WhatsApp Business Account, phone numbers, and customer data move with you - Depra never locks any of it.
Step 01
Transfer the WABA
Your WhatsApp Business Account and phone number stay yours. We coordinate the BSP migration from Wati to Depra (Meta Cloud API) - typically 24-48 hours. Existing conversation history is preserved.
Step 02
Import templates and chatbot logic
Approved Wati templates retain their Meta-approved status when ported. We translate your Wati no-code chatbot flows into Depra playbooks - most teams find Depra's agent removes 60-80% of the flow logic that Wati required.
Step 03
Move contacts, opt-ins, and tags
Customer phone numbers, opt-in records (with timestamps), tags, and conversation history come over. Opt-in evidence stays auditable for Meta quality reviews.
Step 04
Re-train your team on the AI inbox
If you currently have humans staffing Wati's shared inbox, plan for a role shift - they move from frontline replies to handling escalations and approving AI suggestions. Training is typically 1-2 hours.
Step 05
Run in parallel, then cut over
We recommend 1 week in parallel to validate AI quality on real conversations, then move broadcast triggers and decommission Wati. Average end-to-end migration: 5-10 business days.
FAQ
Common questions.
- Why would I move from Wati to Depra if my team is happy with the inbox?
- If your team is happy and you have headcount budget, Wati works. The case for switching is economic: Wati charges per agent seat plus conversation costs. Depra's AI handles 87% of conversations without an agent, so for brands at >2,000 conversations/month, the per-conversation Depra price typically beats Wati's per-seat + per-conversation total.
- Does Depra's AI replace my support team entirely?
- No. AI handles the predictable 70-90% (order status, product questions, COD confirmation, return policy). Edge cases and escalations still go to humans - but you need 60-80% fewer of them. Most teams reassign agents to retention and high-value customer success rather than letting them go.
- Wati has a chatbot builder. How is Depra different?
- Wati's chatbot is a decision-tree builder - you author the if/then branches. Depra's agent reasons in real-time using your knowledge base, order data, product catalog, and policies. You don't author conversation paths; you give the agent context and guardrails. The output is more flexible and more accurate, especially on edge cases.
- Can Depra do everything Wati's shared inbox does?
- Yes - Depra has a multi-agent inbox with assignment, internal notes, tags, search, takeover, and audit trail. The difference is most conversations never enter the human queue because the AI resolves them first.
- Will my opt-ins still work after migration?
- Yes. We import opt-in evidence with original timestamps and source. Meta's quality reviews look at opt-in evidence, not the BSP - so as long as the evidence transfers, your messaging tier stays intact.
- What if my volume is too low for AI to make sense?
- Below ~500 conversations/month, the per-seat economics of Wati can win. We're upfront about this - book a demo and we'll compare your actual numbers. We don't sell Depra to teams it doesn't fit.
- Does Depra work outside India?
- Depra is India-first - Mumbai-hosted, INR-priced, built for the Shopify-Razorpay-Shiprocket stack. We support international brands selling into India, but if your customer base is outside South Asia, Wati's global focus may be a better fit.
See what 14 days
with Depra looks like.
The first revenue play - live. The second - in your roadmap. The third - already paying for itself.
No credit card. No long contract. Most brands see ROI before the first invoice.