FAQ
Every question D2C teams
ask before switching.
Channels, pricing, integrations, languages, and how Depra stacks up against BiteSpeed, Wati, AiSensy, and Interakt.
What Depra is
What is Depra?+
Depra is an AI revenue engine for D2C and ecommerce brands. It runs revenue plays — cart recovery, COD-to-prepaid, upsell, winback, subscription rescue, refund deflection — on WhatsApp, voice, and email with live AI agents that never hand off.
How is Depra different from BiteSpeed, Wati, or AiSensy?+
Those are flow-builders — you configure template trees. Depra is agent-native — every conversation is reasoned live. You don't maintain templates, the agent handles unscripted replies, and voice actually closes. See /alternatives/bitespeed for a full head-to-head.
Is Depra a chatbot or an agent?+
An agent. A chatbot replies to messages. An agent takes actions — pulls order data, picks incentives, writes back to Shopify, escalates when rules say so. Depra has goals, not just responses.
What's the positioning — support or revenue?+
Revenue. Depra is built for the growth team, not the support team. It runs cart recovery, upsell, winback, and save plays first. Support use cases are handled, but they're not the purpose.
Channels and capabilities
Which channels does Depra run?+
WhatsApp, voice, and email — one agent with shared memory across all three. WhatsApp for always-on conversation, voice for high-AOV cart recovery and COD, email for winback and per-customer outreach. Channel-hopping is native.
What revenue plays ship out of the box?+
Cart recovery, COD-to-prepaid conversion, WhatsApp sales agent, post-purchase automation, customer winback, subscription cancel rescue, refund deflection, live upsell at checkout and post-purchase. See /use-cases for the full catalog.
Does Depra do live customer support too?+
Yes — the same agent handles order tracking, return requests, FAQs, and escalations. But we optimize first for revenue outcomes; support is the floor, not the ceiling.
Can Depra run broadcasts and campaigns?+
Yes — approved WhatsApp templates, email campaigns, voice outbound. The difference is that responses to broadcasts are handled by the agent as live conversations, not routed to humans.
Integrations and stack
Does Depra integrate with Shopify?+
Yes — native Shopify and Shopify Plus. Checkout Extensibility for on-checkout upsell on Plus. Full order, customer, product, cart, subscription, and discount sync. See /integrations/shopify.
Does Depra work with WooCommerce?+
Yes — full REST API integration for WooCommerce, including headless setups. WooCommerce Subscriptions and Polylang/WPML supported. See /integrations/woocommerce.
Can Depra run alongside Klaviyo?+
Yes. Most teams run Depra for one-to-one high-LTV plays (voice winback, cart recovery on high-AOV carts) while Klaviyo handles the broadcast layer. Segments sync bidirectionally.
What about Recharge, Skio, or Bold Subscriptions?+
All supported for subscription rescue and upsell. Pause, skip, swap, and discount actions write back via each platform's API.
Is there a public API?+
Yes — REST API and webhooks cover every action the agent can take. Docs at /docs.
Pricing
How is Depra priced?+
Per conversation, not per seat. You pay for outcomes — a recovered cart, a saved subscription, an upsell accept — not for team size. Full pricing published at /pricing, no mandatory sales call.
Is there a free trial?+
Yes — a 14-day trial with full product access. Book a demo at /contact or self-serve via the signup flow.
What's the typical ROI?+
Brands typically see ROI in 30–60 days on cart recovery alone. Adding COD-to-prepaid, winback, or subscription rescue compounds that. We benchmark against holdouts so incremental revenue is measured, not just total.
Languages, regions, and data
Which languages does Depra support?+
12 Indian languages with native code-switching: Hindi, Hinglish, Tamil, Telugu, Bengali, Marathi, Gujarati, Punjabi, Kannada, Malayalam, Odia, Assamese — plus English. Hinglish replies stay Hinglish; the agent speaks the way Indian buyers actually type.
Where is voice available?+
India with included virtual numbers from TATA Tele, Exotel, Knowlarity and MyOperator. Or bring your own SIP trunk — Twilio, Vonage, Plivo also supported.
What about data residency and compliance?+
GDPR, CCPA, DPDP (India), and SOC 2 compliant. EU and India data residency options available. Full audit logs, opt-out honored across every channel.
Does Depra train foundation models on our data?+
No. Your customer data is never used to train foundation models. Full tenant isolation.
Didn't find your answer? Reach out or read the docs.
